For purchases made on Windows Marketplace:
Each seller listed on Windows Marketplace has its own return and refund policy. Please contact the product manufacture or seller of your purchase. If you purchased an item through the digital locker, sign in to your digital locker account here https://digitallocker.windowsmarketplace.com/locker.aspx and click Purchase History. Contact information for each seller from whom you've purchased products is located under "Additional Details".
For purchases from Microsoft Store:
For more information on Microsoft Store returns policies, please click here http://store.microsoft.com/Help/Returns-Refunds.
Don't remember if you bought an item through Windows Marketplace or Microsoft Store?
Contact the digital locker Support Team https://digitallocker.windowsmarketplace.com/help.aspx for assistance in determining where your purchase was made. You will need to have your Transaction ID available, which can be found on your purchase receipt or credit card statement.
Monday, June 8, 2009
What is Microsoft Store?
It's an online store where you can purchase a full range of Microsoft products directly from Microsoft. Many software products on the Store can be purchased and downloaded immediately.
How do I get help or support for recent purchases made on Windows Marketplace?
If your purchase was made from Windows Marketplace and involves the installation, removal or use of your product, please contact the manufacturer. For Windows Vista, go to the Microsoft Help and Support Web site.
What is changing on Windows Marketplace? Windows Marketplace has transitioned from an ecommerce site to a reference site. You will find links to site
Please contact your Merchant of Record (aka "MOR") to determine if a refund is available. To contact your MOR, please your sign into your digital locker account for more information.
What happens to my personal information once my digital locker account is closed?
Microsoft will destroy any personal information on the associated data server, in compliance with our standard policies. Microsoft respects your privacy. Please read our online Privacy Statement.
How do I keep the information that is currently in my digital locker?
Please back up any software, product keys and other data before digital locker is closed down at the end of August, 2009. For detailed directions see FAQ #3.
Monday, June 1, 2009
Corporate structure
The company is run by a Board of Directors consisting of ten people, made up of mostly company outsiders (as is customary for publicly traded companies). Current members of the board of directors are: Steve Ballmer, James Cash, Jr., Dina Dublon, Bill Gates, Raymond Gilmartin, Reed Hastings, David Marquardt, Charles Noski, Helmut Panke, and Jon Shirley.[72] The ten board members are elected every year at the annual shareholders' meeting, and those who do not get a majority of votes must submit a resignation to the board, which will subsequently choose whether or not to accept the resignation. There are five committees within the board which oversee more specific matters. These committees include the Audit Committee, which handles accounting issues with the company including auditing and reporting; the Compensation Committee, which approves compensation for the CEO and other employees of the company; the Finance Committee, which handles financial matters such as proposing mergers and acquisitions; the Governance and Nominating Committee, which handles various corporate matters including nomination of the board; and the Antitrust Compliance Committee, which attempts to prevent company practices from violating antitrust laws.[73][74]
There are several other aspects to the corporate structure of Microsoft. For worldwide matters there is the Executive Team, made up of sixteen company officers across the globe, which is charged with various duties including making sure employees understand Microsoft's culture of business. The sixteen officers of the Executive Team include the Chairman and Chief Software Architect, the CEO, the General Counsel and Secretary, the CFO, senior and group vice presidents from the business units, the CEO of the Europe, the Middle East and Africa regions; and the heads of Worldwide Sales, Marketing and Services; Human Resources; and Corporate Marketing. In addition to the Executive Team there is also the Corporate Staff Council, which handles all major staff functions of the company, including approving corporate policies. The Corporate Staff Council is made up of employees from the Law and Corporate Affairs, Finance, Human Resources, Corporate Marketing, and Advanced Strategy and Policy groups at Microsoft. Other Executive Officers include the Presidents and Vice Presidents of the various product divisions, leaders of the marketing section, and the CTO, among others
There are several other aspects to the corporate structure of Microsoft. For worldwide matters there is the Executive Team, made up of sixteen company officers across the globe, which is charged with various duties including making sure employees understand Microsoft's culture of business. The sixteen officers of the Executive Team include the Chairman and Chief Software Architect, the CEO, the General Counsel and Secretary, the CFO, senior and group vice presidents from the business units, the CEO of the Europe, the Middle East and Africa regions; and the heads of Worldwide Sales, Marketing and Services; Human Resources; and Corporate Marketing. In addition to the Executive Team there is also the Corporate Staff Council, which handles all major staff functions of the company, including approving corporate policies. The Corporate Staff Council is made up of employees from the Law and Corporate Affairs, Finance, Human Resources, Corporate Marketing, and Advanced Strategy and Policy groups at Microsoft. Other Executive Officers include the Presidents and Vice Presidents of the various product divisions, leaders of the marketing section, and the CTO, among others
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